All bags in this store have participated in the worry-free return service! (United States, Canada, Australia, Britain, France, Germany, Spain, Russia) The above countries have no reason to return for 15 days! Please rest assured to buy!
Why does the Russian buyers need the full name?
As the Russian postal policy adjustment, the buyers’ names need to fill in the full name( Name + Patronymic + Surname ) so that they can sign the parcel.
Is there any discount for bulk order?
Yes,we can provide wholesale price. You can place an order. Then leave us a message before you pay. we will give you a discount and change the price for your order.
When is the shipment?
We need 1-5 working days to prepare your order due to our numerous orders every day. Please understand.
We support drop shipping. You fill in your customer’s address, name and phone number in the order.We will send the order directly to your customer. We will not leave any information, invoices and promotions about our store in the order. We can offer discounts when you have enough orders per month.
What can I do when purchase protection time is running out?
If your purchase protection time is running out, please contact us and we can help you to extend it. So your money will not go to my account.
If you have any problems with our products or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems.
If you are satisfied with our products and services, please leave your positive feedback and 5 stars. With long positive feedback and buyer’s show, we will give you discount as gift when you buy next time.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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