Picture:
All the pictures were taken according to ours items, we try our best to make sure what you see is the same as the pictures. However, due to the lighting and the different displaying equipment , some slight color different between the picture and the item will be difficult to avoid. Thanks for all your kind understanding about this .
Shipping:
1. The order will be shipped by China Post Air Mail. Make sure your address is confirmed and wait for it patiently.
2. If you need a quicker international express, If you are willing to add the shipping fee, Please contact us, we will answer you at the first time and try our best to satisfy you.
Estimated delivery time (excluding weekends and holidays):
(1) About 8 to 20 business days to: Australia, Canada, Japan, Malaysia, South Korea, Singapore, UK, USA;
(2) About 9 to 30 business days to: France, Spain, Greece, Norway, Sweden, Belgium, Ireland, Germany;
(3) About 10 to 45 business days to: all other countries;
(4) Delivery time is estimated and can not be 100% guaranteed;
Terms of sale:
About Feedback, Case and Detail Seller Ratings:
(1) As we are running business, any of your opened Case/Dispute/Claim, Neutral/Negative Feedback, Low Star Detail Seller Ratings will be calculated as BBE(Bad Buying Experience) and destory our account. If you have no big problem with the transaction, we will be REALLY appreciated if you can always leave us a Positive Feedback and 5 Star Detail Seller Ratings. Thank you!
(2) If you have any question or problem, PLEASE CONTACT US FIRST BY MESSAGE before leaving feedback, and we guarantee that your problem will be solved to your satisfaction! For most cases, problems are caused by misunderstanding which can be cleared through communication with a sincere heart.
(3) Please do not hesitate to contact us if you have any questions/problem at any time, we will reply your every message within 24 hours (EXCEPT weekends and holidays).
Have a nice day!
Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of deluxetrends (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://deluxetrends.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
